how-to
Product: Super-Admin Console
Reviewed: Tue Sep 08 2026 03:00:00 GMT+0300 (Eastern European Summer Time)
Frequently asked questions regarding billing, subscription limits, MFA policies, and temporary support access.
Where can I download our billing invoices?
Account owners can view and print receipts:
- Log into the administrative dashboard and open the Platform Console.
- Click the Billing & Subscription tab.
- Scroll down to the Invoice History section.
- Click Download PDF next to any monthly statement to retrieve the official receipt for your records.
What happens if we exceed our plan tier limit?
If your parish grows beyond your plan’s active member limit:
- No Directory Lockouts: The platform will not lock you out or prevent you from adding new members.
- Console Notifications: A warning banner will appear in the Platform Console notifying you that you have exceeded your limit.
- Grace Period: You have a 14-day grace period to either upgrade your tier or archive inactive profiles to bring your count back within the limit.
How do we manage the expiration of support impersonation?
When support assistance is required:
- Explicit Grant: You must manually turn on Allow Support Access from your platform settings.
- Custom Duration: You can select how long access remains active (e.g., 2 hours, 12 hours, or 24 hours).
- Auto-Expiration: Once the selected duration ends, the system automatically revokes the session tokens, locking out support personnel immediately. You can also click Revoke Access Now at any time to end the support session manually.
Can we require Multi-Factor Authentication (MFA) for all admins?
Yes. To secure your data:
- Navigate to Platform Console > Security Settings.
- Toggle the option Enforce MFA for Admins & Clergy.
- Login Guards: Once enabled, the system will prompt all users with admin or coordinator access to register a mobile authenticator app (such as Google Authenticator) before they can view their workspace dashboards.