Find answers to common questions, technical troubleshooting steps, and operational tips for Koinonia OS.
1. General & Account FAQ
Q: How do I reset my password?
Click Forgot Password? on the login screen at https://kononia.app. Enter your registered email address, and a secure reset link will be dispatched to your inbox immediately.
Q: Can I be a member of more than one parish?
Yes! If you attend multiple churches, obtain the 8-character Join Code for each parish. Once joined, use the Church Switcher dropdown in the top left header bar to switch active church contexts.
2. Attendance & Offline Sync FAQ
Q: What should I do if the internet cuts out during Sunday School check-in?
Do not panic! Koinonia OS operates in Offline PWA Mode. Continue recording attendance as normal. Your records are safely saved locally in IndexedDB. When Wi-Fi restores, the background sync engine will automatically upload all records.
Q: Why isn’t my printed child check-in claim ticket scanning?
Ensure the connected label printer has adequate thermal paper and that tablet Bluetooth/USB permissions are granted. You can always enter the printed 3-digit security code manually on the tablet screen.
3. Giving & Accounting FAQ
Q: When are annual tax contribution statements available?
Church treasurers usually publish tax contribution statements by mid-January. Once published, you can download your official PDF receipt anytime from My Profile > Giving History.
Q: Who can view uploaded expense receipt photos?
Uploaded receipt documents and bank reconciliation lines are restricted strictly to authorized Treasurers, Finance Officers, and parish Priests. General church members cannot access financial files.