how-to
Product: Member Portal & Auth
Reviewed: Tue Sep 08 2026 03:00:00 GMT+0300 (Eastern European Summer Time)
Answers to common questions regarding member logins, invitation links, password resets, and onboarding flows.
What should I do if a member does not receive their invitation email?
If a member is waiting for an onboarding email:
- Ask them to check their spam/junk folders.
- In the admin console, search for their profile under Users > Pending Invites.
- Confirm that their email address is spelled correctly. If there is a typo, edit the email and trigger a new invite.
- Click Resend Invite to generate a fresh activation link.
- If emails continue to be blocked, you can copy the direct invitation link from the console and send it to them via text message or private chat.
Can we resend or cancel a pending organization join request?
- For Members: If you requested to join a parish but made a mistake, you can log into your onboarding portal and click Cancel Request. If your request is pending, you can nudge your parish administrator to approve it.
- For Admins: Navigate to your Onboarding Dashboard > Pending Join Requests. You can approve the request to grant them directory access, or deny it if the user is not recognized. Denying the request removes them from the pending queue immediately.
How do I reset a user’s password or Multi-Factor Authentication (MFA)?
- Password Resets: Members can click the Forgot Password? link on the login page to receive a secure password-reset email. Admins can also trigger this reset link directly from the user’s account settings.
- MFA Resets: If a priest or admin loses access to their authenticator device, a parish owner or super administrator must verify their identity and click Reset MFA on their account card. This clears the registered device, allowing them to register a new authenticator upon their next login.
What are organization join codes, and do they expire?
- Join Codes: These are secure 8-character codes (e.g.,
KONO-1234) generated by a parish. - Usage: Instead of adding members manually, admins can share this code with their congregation. New users enter this code during signup to instantly request connection to the parish directory.
- Expiration: For security, join codes do not expire automatically, but administrators can Regenerate Join Code at any time. Doing so instantly invalidates the old code, preventing unauthorized signups.